MMEG.
MICRO MOBILITY EDUCATION GROUP · ILLINOIS

Infrastructure for a durable micromobility economy.

Demand for micromobility is climbing. The repair landscape that has to support it is not. MMEG builds the shop-floor operating system, the talent pipelines, and the open resources that close the gap.

Start with the gap
The gap

Sales outpaced service.

Demand is climbing. Service is not. Repairs are slow and inconsistent. Warranties stall. Vehicles get orphaned when something breaks and no one can bring them back.

US e-bike sales reached roughly 920,000 units in 2024, nearly 30% of the bicycle market by revenue (PeopleForBikes, 2024). Growth is flowing to direct-to-consumer brands whose vehicles land at shops that cannot, or will not, service them.

The shops aren't contracting for lack of work. They're contracting because the service layer runs on memory and fragmented knowledge bases. Every shop repairs the same vehicle a different way. Edge cases get solved once and forgotten. Repairs leave behind an invoice, not a record. Nothing compounds.

VanMoof's 2023 collapse traced to service-warranty economics: repair costs above guarantee reserves, growing service backlogs, third-party repairers blocked from parts. When the company that built the vehicle cannot keep it serviceable, the gap is structural, not an anecdote.

Customers lose
The same fault gets a different fix at every shop, and warranty claims stall because the evidence was never captured.
Shops lose
Hours burn to procedure-hunting and rework, because quality lives in people's heads instead of in the shop's process.
OEMs lose
They either eat the reputational damage of unreliable service or fund an expensive shadow dealer network to do the work shops can't.
Mission

Service infrastructure.
Technician pipelines.

Our mission is to build the infrastructure and talent pipelines that make the micromobility service industry scalable, so every ride is reliable, every warranty issue is resolvable, and every technician has a clear path into a skilled career.

MMEG combines a shop-floor operating system, credentials, and training pipelines to increase technician efficiency, standardize service, and improve customer satisfaction. It runs as two connected layers, Relay and the Pipeline, kept open so the whole trade levels up.

Contact
admin@mmeg.us
Status
Relay in pilot · MTC pipelines forming
What we build

Two layers.

Service infrastructure, end-to-end
The pilot

Project Amp'd.

Our shop-based pilot at Black Stone Bike Works. Students are exposed to the full workflow — intake, diagnostics, repair, QA, return-to-rider — alongside the documentation that makes the work legible to riders, shops, and OEMs.

Build a Bike's mentorship rhythm, updated for modern micromobility: e-bikes, scooters, batteries, electrical troubleshooting, and the habits that make service repeatable.

Project Amp'd is the youth funnel for our pipelines. A structured invitation to try, fail safely, and return stronger.

Read the brief
Where
Black Stone Bike Works · Hyde Park, Chicago
Who it's for
Young people with hands-on curiosity and no clear path in
What they leave with
Skill, documentation discipline, a relationship with the machine
Status
In planning · target Summer 2027 · admin@mmeg.us
Core values
What we believe.

Three core values.

Technical education that's a right, not a privilege. Learning that stays a partnership instead of becoming a system of control. Knowledge that compounds across the shop instead of leaving with the person who figured it out.

01 · Democratizing access

Technical education is a right, not a privilege.

We dismantle barriers not just by opening doors, but by equipping students with the marketable skills to walk through them.

02 · Exploration over submission

True learning is a partnership, not a system of control.

We reject strict compliance in favor of exploration. Learners don't just memorize procedures; they experience them through hands-on discovery.

03 · Knowledge should compound

Work must be documented so knowledge can compound.

Every repair leaves a record, not just an invoice. Shared procedures and typed evidence turn one fix into a hundred, so the shop's process gets measurably better every week instead of resetting with every new hire.

Vision

A future where micromobility means agency, for everyone.

What that looks like

MMEG's vision is a national micromobility service ecosystem where agency is built into the infrastructure: students can learn in shop-based programs anywhere, technicians have portable careers with the tools and knowledge they need, riders can buy vehicles confident they'll get fast, high-quality service wherever they are, shop owners can grow with lower liability and higher trust, and OEMs can operate warranty networks with minimal friction because evidence, standards, and QA are default, not optional.

Get in touch

Reach us.

Email admin@mmeg.us
Partners we're looking for
  • OEMs improving warranty performance and service readiness at scale
  • Shops hiring and upskilling micromobility technicians
  • Shops adopting Relay
  • Grantmakers funding equitable access to tools, training, and credentials